Tuesday, 05 March 2019
Avril Owton owned and ran the award-winning Cloud Hotel in Brockenhurst for 42 years - 26 of these years on her own after her husband died from a heart attack at the age of 45. She sold the hotel in November 2017.
During her time at the hotel she overcame adversity and developed a highly successful business and rescued it from the brink of recession as well as bringing up 4 children. She was voted Hampshire Business Woman of the Year 1995 and Shine Woman of the the Year 2006.
Avril was appointed an MBE in 2008 for her services to hospitality and in recognition of her charity work and in 2011 was voted one of the Top 100 Most Influential Women in Hospitality, Leisure, Travel and Tourism. She is a Fellow of the Institute of Hospitality and being passionate about customer service her book ‘Delighting Your Customers’ was published in 2011.
“By telling my story I hope to inspire and encourage young girls and women of all ages to have confidence, fulfil their dreams and to realise they can achieve far more than they ever thought possible. It takes a long time to become an overnight success but you must never give up, if you do you will never know what you could have achieved.”
Avril’s Top Tips